What instruments do you service?

We work on electric guitars, basses, and electro-acoustics. If it’s got strings, pickups, and personality — chances are we’ve had one on the bench.

Do you offer a re-stringing service?

Yep. We re-string all types — electric, acoustic, bass, classical, and even those tricky 12-strings and Floyd Rose systems.

Re-stringing is also included with most of our setup and repair services.

Do I need to make an appointment?

Yes — especially while we’re building out the new shop.

We’re not taking new clients in 2025, but existing customers can still reach out to call or email for drop-offs or quick turnaround jobs. This keeps everyone safe around tools, machinery, and the occasional flying string end.

If you’ve got a gig emergency, email us with “Gig Emergency” in the subject line and we’ll see if we can squeeze you in.

How long will you have my guitar?

We’ll go over turnaround time before you book the job.

Quick work like setups or re-strings usually take 3–7 days (a little longer if it’s a Floyd Rose).

Most jobs are wrapped within a week, but complex work or high-volume periods can take longer — sometimes a few weeks if parts or deeper repairs are involved.

If you’ve got a hard deadline, tell us upfront and we’ll do our best to make it happen.

How much will it cost?

Check our Services & Pricing page for starting rates.

Every quote is transparent — no mystery charges, no surprise add-ons. We’ll talk through what’s needed before we touch your guitar.

• Labor is billed at $60/hour when applicable

• Strings, hardware, and materials are extra

• We never do work without your go-ahead

• If you’re working with a budget, tell us — we’ll help you get the most out of it.

Do you charge a bench fee?

Sometimes. If it’s just a quick chat or we can diagnose the issue in a few minutes, no fee. If we need to do a deeper inspection or bench time to track down the problem, it’s a $25 diagnostic fee — which gets applied toward your repair if you move forward. So either way, it’s money well spent.

Can I ask for advice?

Absolutely. We’re always happy to talk guitars — maintenance, mods, new builds, sales, or whatever you’re chasing. No pressure, no charge — just honest advice from people who love this stuff.

Do you accept donations of unwanted or damaged instruments?

Yes. We take in select donated instruments (with prior agreement) for refurbishment and pass them along to local music programs and charity efforts.

It’s a great way to give an old guitar new life — and get it back into someone’s hands who’ll play it.

When do I pay?

Payment is due at pickup.

We accept:

💳 Card payments

💵 Exact cash

🏦 Bank transfers

We don’t accept checks (we’re not that vintage).

Do you offer a warranty?

Yep. We stand by our work — every service includes one free “tweak” visit within 14 days of pickup if something needs fine-tuning. No refunds, but we’ll always make sure the work meets our standards (and yours).

Do you offer pickup or delivery?

Usually no — but sometimes maybe.

During our relocation phase, existing customers may qualify for limited pickup/drop-off options depending on distance and schedule. Otherwise, you’re responsible for getting your guitar to and from the shop. If you use a courier or shipper, it’s at your own risk — please pack carefully and insure your instrument.