What instruments do you service?

We focus on electric guitars, basses, and electro-acoustics — the instruments built to be played loud, often, and with intent.

If it’s got strings, pickups, and personality, it probably belongs on our bench.

We do not perform structural acoustic restoration or finish repair (cracks, bridge reglues, refinishing, major body reconstruction, etc.).

Those jobs deserve a dedicated luthier environment, and we’re happy to point you toward trusted specialists who live in that world every day.

Our lane is different:

playability, precision, and getting real working instruments back in players’ hands.

Do you offer a re-stringing service?

Yep. We re-string all types — electric, acoustic, bass, classical, and even those tricky 12-strings and Floyd Rose systems.

Re-stringing is also included with most of our setup and repair services.

Do I need to make an appointment?

Yes — especially while we’re building out the new shop.

We’re not taking new clients in 2025, but existing customers can still reach out to call or email for drop-offs or quick turnaround jobs. This keeps everyone safe around tools, machinery, and the occasional flying string end.

If you’ve got a gig emergency, email us with “Gig Emergency” in the subject line and we’ll see if we can squeeze you in.

How long will you have my guitar?

We’ll go over turnaround time before you book the job.

Quick work like setups or re-strings usually take 3–7 days (a little longer if it’s a Floyd Rose).

Most jobs are wrapped within a week, but complex work or high-volume periods can take longer — sometimes a few weeks if parts or deeper repairs are involved.

If you’ve got a hard deadline, tell us upfront and we’ll do our best to make it happen.

How much will it cost?

Check our Services & Pricing page for starting rates.

Every quote is transparent — no mystery charges, no surprise add-ons. We’ll talk through what’s needed before we touch your guitar.

• Labor is billed at $60/hour when applicable

• Strings, hardware, and materials are extra

• We never do work without your go-ahead

• If you’re working with a budget, tell us — we’ll help you get the most out of it.

Do you charge a bench fee?

Sometimes. If it’s just a quick chat or we can diagnose the issue in a few minutes, no fee. If we need to do a deeper inspection or bench time to track down the problem, it’s a $25 diagnostic fee — which gets applied toward your repair if you move forward. So either way, it’s money well spent.

Can I ask for advice?

Absolutely. We’re always happy to talk guitars — maintenance, mods, new builds, sales, or whatever you’re chasing. No pressure, no charge — just honest advice from people who love this stuff.

Do you accept donations of unwanted or damaged instruments?

Yes. We take in select donated instruments (with prior agreement) for refurbishment and pass them along to local music programs and charity efforts.

It’s a great way to give an old guitar new life — and get it back into someone’s hands who’ll play it.

When do I pay?

Payment is due at pickup.

We accept:

💳 Card payments

🏦 Bank transfers

We don’t accept checks (we’re not that vintage) or Cash

Do you offer a warranty?

We stand behind our work. Every repair includes one complimentary adjustment visit within 14 days of pickup to fine-tune the original service if needed.

If an issue comes up, the instrument must be returned for evaluation. Our first step is always to make it right.

Refunds are not automatic, but when an error or oversight is on our end, we will resolve it fairly — including refunding labor and parts when appropriate.

Installed and special-order parts are generally non-refundable; however, if a part can be returned or reused, we will not charge you for it.

Changes in setup preference, string gauge, tuning, climate, humidity, or normal instrument movement are not considered warranty issues but can always be addressed with additional service

Do you offer pickup or delivery?

Usually no — but sometimes maybe for folks in the AMP’d family — touring bands, local players on a deadline, or customers who just can’t make it in — we may be able to arrange pickup or delivery when it makes sense.

It’s not a standard service, but if you’re in a pinch, reach out. We take care of our people.